Privacy Policy

1. Information We Collect

We collect information that you provide directly to us, including:

• •Personal information (name, email address, phone number, date of birth)
• •Health information and medical history
• •Payment and billing information
• •Communication data between you and your therapist
• •Session recordings and notes (with your consent)
• •Device and usage information

2. How We Use Your Information

We use the collected information for:

• •Providing and improving our therapy services
• •Facilitating communication between patients, caregivers, and therapists
• •Processing payments and maintaining records
• •Ensuring platform security and preventing fraud
• •Complying with legal and regulatory requirements
• •Sending important updates and notifications

3. Data Protection and Security

We implement industry-standard security measures including:

• •End-to-end encryption for all video sessions and messages
• •Secure data storage with regular backups
• •Access controls and authentication protocols
• •Regular security audits and updates
• •Compliance with GDPR and healthcare data protection standards

4. Information Sharing

We do not sell your personal information. We may share your information only with:

• •Your chosen therapist or healthcare provider
• •Authorized caregivers (with your consent)
• •Service providers who assist in platform operations
• •Legal authorities when required by law

5. Your Rights

You have the right to:

• •Access your personal data
• •Correct inaccurate information
• •Request deletion of your data
• •Object to data processing
• •Data portability
• •Withdraw consent at any time

6. Data Retention

We retain your personal information for as long as necessary to provide our services and comply with legal obligations. Medical records are retained according to applicable healthcare regulations.

7. Cookies and Tracking

We use cookies and similar technologies to enhance your experience, analyze usage patterns, and improve our services. You can manage cookie preferences through your browser settings.

8. Children's Privacy

Our services are not intended for children under 13. For minors aged 13-18, we require parental or guardian consent before using our platform.

9. Changes to This Policy

We may update this Privacy Policy periodically. We will notify you of any significant changes via email or platform notification.